bt11 Privacy Policy

1 Introduction

bt11 ("we", "us", "our") operates the online casino and sports betting platform accessible at bt11.io and its associated mobile web interfaces. We are committed to protecting the privacy of every player who registers, browses, or transacts on the bt11 platform. This Privacy Policy sets out in plain English how we collect, use, store, share, and protect personal information in connection with your use of the bt11 platform.

This policy applies to all personal data processed by bt11 in connection with the provision of its online casino, sportsbook, live dealer, and slot gaming services to players based in Bangladesh and any other jurisdiction from which the platform is accessed. By registering an account with bt11 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy in full.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which form part of the agreement between you and bt11.

2 Data We Collect

bt11 collects personal data across several categories depending on how you interact with the platform. The following table summarises the main categories of data collected and their purpose:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data except where expressly required for age and identity verification purposes, in which case such data is handled with the highest level of care and stored only for as long as strictly necessary.

3 How We Collect Your Data

bt11 collects personal data through a variety of direct and indirect means:

• Direct registration: When you complete the bt11 account registration form, you provide your name, date of birth, email address, and mobile number directly to us.
• Identity verification: When you submit KYC documents (national ID, passport, or driving licence) to verify your age and identity before withdrawal processing.
• Payment transactions: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, transaction data is captured by bt11 and our payment processing partners.
• Platform activity: Your betting history, game session logs, and responsible gaming tool settings are automatically recorded as part of normal platform operation.
• Customer support: When you contact bt11 via email or live chat, the content of your communications is retained as part of your account record.
• Cookies and tracking technologies: Automatically collected technical data including IP address, device identifiers, and browsing behaviour data via cookies and similar tools when you access the bt11 website. See Section 7 for full details.
• Third-party sources: bt11 may receive supplementary identity verification data from licensed third-party KYC and fraud-prevention service providers where necessary to fulfil our compliance obligations.

4 Why We Use Your Data

bt11 uses the personal data it collects for the following specific purposes. We only process data where we have a lawful basis for doing so, as set out in Section 5.

• Account management: To create, maintain, and administer your bt11 player account, including processing login requests, account settings changes, and account closure requests.
• Payment processing: To facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), verify payment ownership, and maintain accurate financial records.
• Age and identity verification (KYC): To confirm that all players meet the minimum age requirement of 21 years and to verify the identity of players prior to processing withdrawals above defined thresholds.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and unauthorised account access.
• Responsible gaming: To enforce player-set responsible gaming limits (deposit limits, loss limits, session reminders, self-exclusion), monitor for indicators of problem gambling behaviour, and intervene proactively where necessary.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and maintain a record of communications for quality assurance purposes.
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML) laws, data protection requirements, and any orders from competent authorities.
• Platform improvement: To analyse aggregate, anonymised usage patterns and improve the performance, design, and content of the bt11 platform over time.
• Marketing communications: To send you promotional emails, SMS notifications, and in-platform messages about bt11 offers, bonuses, and seasonal promotions — only where you have given explicit consent. See Section 13 for your opt-out options.

5 Legal Basis for Processing

bt11 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and bt11 — including account creation, payment processing, game delivery, and customer support.
• Legal obligation: Processing that is required to comply with applicable laws — including KYC identity verification, AML transaction monitoring, and record-keeping obligations.
• Legitimate interests: Processing that serves bt11's legitimate business interests where those interests are not overridden by your privacy rights — including fraud detection, platform security, responsible gaming monitoring, and aggregate analytics.
• Consent: Processing based on your freely given, specific, and informed consent — including the sending of direct marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

6 How We Share Your Data

bt11 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below, and only with parties who are contractually bound to handle your data securely and confidentially.

• Payment processors: Your financial transaction data is shared with our payment processing partners (including the operators of bKash, Nagad, Rocket, Upay, and card processing networks) solely to facilitate your deposit and withdrawal requests. These partners operate under their own privacy policies and are independently regulated.
• Identity verification providers: bt11 may share your identity documents and personal details with licensed third-party KYC and AML service providers to verify your age, identity, and source of funds as required by our compliance programme.
• Game providers: Certain technical identifiers (such as a pseudonymous player session ID) may be shared with our game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) to facilitate game delivery and resolve disputes. Your full name and financial details are not shared with game providers.
• IT and infrastructure providers: bt11 uses third-party cloud hosting, content delivery, and cybersecurity service providers to operate and secure the platform. These providers access data only on bt11's instruction and under strict data processing agreements.
• Legal and regulatory authorities: bt11 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by applicable law, court order, or where bt11 has a good-faith belief that disclosure is necessary to prevent fraud, protect safety, or enforce its rights.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bt11's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections as described in this policy.

7 Cookies & Tracking Technologies

bt11 uses cookies and similar tracking technologies (including pixel tags and local storage objects) on the bt11 platform. Cookies are small text files placed on your device that help the platform function correctly and improve your user experience.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will impair the functionality of the bt11 platform, including your ability to log in and process payments. bt11 does not use third-party advertising or retargeting cookies.

8 Data Retention

bt11 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data and KYC documents: Retained for a minimum of 5 years from account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction for financial audit and AML compliance purposes.
• Gaming activity logs: Retained for a minimum of 3 years from the date of the relevant session or bet, for dispute resolution and fairness audit purposes.
• Customer support communications: Retained for 2 years from the date of the communication, unless the communication relates to an ongoing dispute or legal matter in which case it is retained until resolution plus 1 year.
• Marketing consent records: Retained for the duration of the consent plus 1 year following withdrawal, to demonstrate compliance with consent obligations.
• Cookies and analytics data: Retained in accordance with the durations listed in Section 7. Anonymised aggregate analytics data may be retained indefinitely as it cannot be linked back to any individual.

When personal data is no longer required, bt11 will securely delete or anonymise it in a manner that prevents recovery or reconstruction.

9 Data Security

bt11 implements a layered set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or mobile device and bt11 servers is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser address bar when using bt11.
• Password hashing: Account passwords are never stored in plain text. They are processed through a strong one-way hashing algorithm with per-user salting, meaning bt11 cannot retrieve your original password.
• Access controls: Access to personal data within bt11's systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason can access player account data, and all such access is logged and audited.
• Payment tokenisation: bt11 does not store full payment card numbers or mobile money PINs. Payment credentials are tokenised by our certified payment processors and never written to bt11's primary databases.
• Intrusion detection: bt11 operates continuous network monitoring and intrusion detection systems to identify and respond to security threats in real time.
• Two-factor authentication (2FA): bt11 supports and strongly encourages the use of two-factor authentication on player accounts as an additional layer of protection against unauthorised access.

10 Your Data Rights

As a player on the bt11 platform, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [Your Username]".

• Right of access: You may request a copy of all personal data bt11 holds about you. We will provide this within 30 days of a verified request, free of charge for the first request in any 12-month period.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. Minor corrections (e.g., updating a phone number) can be made directly from your account settings.
• Right to erasure: You may request that bt11 delete your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw the consent on which processing was based. This right is subject to bt11's legal obligations — for example, AML legislation requires us to retain certain records for a minimum of 5 years even after account closure.
• Right to restriction: You may request that bt11 temporarily restrict the processing of your personal data while a correction or objection request is being considered.
• Right to data portability: You may request that bt11 provide your personal data in a structured, commonly used, machine-readable format (e.g., JSON or CSV) so that you can transfer it to another service provider.
• Right to object: You may object to the processing of your personal data where bt11 relies on legitimate interests as the legal basis. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

11 Children's Privacy

The bt11 platform is strictly intended for adults aged 21 years and above. bt11 does not knowingly collect, process, or store personal data from any person under the age of 21. Registration on the bt11 platform requires confirmation that the applicant meets the minimum age requirement, and age verification is conducted as part of the KYC process before any withdrawal is processed.

If bt11 discovers or has reasonable grounds to believe that a registered account belongs to a person under the age of 21, that account will be suspended immediately, all gameplay will be voided, and any deposited funds will be returned to the original payment method. The account will subsequently be permanently closed.

Parents and guardians who believe a minor may have accessed the bt11 platform are urged to contact us immediately at [email protected] so that appropriate action can be taken without delay.

12 Third-Party Links

The bt11 platform does not contain links to external third-party websites as a general rule. However, in the limited instances where a third-party service provider's interface is embedded within the bt11 platform — such as a game lobby powered by a game provider — that provider's own privacy practices govern the data collected within their interface.

bt11 is not responsible for the privacy practices or content of any third-party systems or interfaces that may be accessed in connection with using the platform. We encourage you to review the privacy policies of any third-party game providers whose titles you play on bt11 if you have questions about how those providers handle data within their game interfaces.

13 Marketing Communications

bt11 may send you promotional communications about bonuses, seasonal offers (such as BPL season promotions, Eid ul-Fitr special bonuses, Pohela Boishakh cashback offers), new game launches, and platform updates. We will only send marketing communications where you have given explicit consent to receive them at the time of registration or thereafter.

• Email marketing: Promotional emails sent to your registered email address. You may unsubscribe at any time using the "Unsubscribe" link in any marketing email, or by contacting [email protected].
• SMS notifications: Promotional text messages sent to your registered mobile number. You may opt out by replying "STOP" to any promotional SMS or by updating your communication preferences in your account settings.
• In-platform notifications: Promotional banners and messages displayed within the bt11 platform during your session. These cannot be fully disabled as they are integrated into the platform interface, but they contain no external tracking.

Opting out of marketing communications will not affect your ability to receive transactional and account-related communications, such as deposit confirmations, withdrawal notifications, KYC request emails, and security alerts. These are necessary for the operation of your account and will continue to be sent regardless of your marketing preferences.

14 Changes to This Privacy Policy

bt11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of the bt11 platform. When we make material changes — such as introducing a new category of data collection, a new third-party sharing arrangement, or a change to retention periods — we will notify registered players by email to the address on file at least 7 days before the change takes effect.

For minor or administrative updates — such as typographical corrections, clarifications of existing language, or updates to contact details — bt11 may update this page immediately without individual prior notification. The "Last Updated" date displayed at the top of this page and in the last-updated bar above the policy content will always reflect the date of the most recent revision.

Your continued use of the bt11 platform after any amendment to this Privacy Policy takes effect constitutes your acceptance of the revised policy in full. If you do not agree with any amendment, you should stop using the platform and request account closure before the amendment's effective date by contacting us at [email protected].

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bt11 processes your personal data, please reach out to our team using the contact details below. All privacy-related communications are handled confidentially by our data protection team.

• Email: [email protected] — for all privacy, data rights, and general enquiries. Please use the subject line "Privacy Enquiry — [Your Username]" so your message reaches the right team.
• Data Rights Requests: To exercise any of the rights described in Section 10, email [email protected] with the subject line "Data Rights Request — [Your Username]" and include your full name, registered email address, and a clear description of your request.
• Response Time: All privacy-related enquiries are acknowledged within 5 working days and responded to in full within 30 days.
• Operating Hours: bt11's support team operates 24 hours a day, 7 days a week, including public holidays observed in Bangladesh.
• Time Zone: All response time commitments are measured in Bangladesh Standard Time (BST, UTC+6).