bt11 Terms & Conditions

1 Definitions

Throughout these Terms and Conditions, the following definitions apply unless the context clearly requires otherwise:

• "bt11", "we", "us", or "our" refers to the operator of the bt11 platform accessible at bt11.io and all associated subdomains and mobile interfaces.
• "Platform" means the bt11 website, mobile web application, games lobby, sportsbook, wallet system, and all related services offered to registered players.
• "Player", "you", or "your" refers to any individual who registers an account with bt11 or accesses the Platform.
• "Account" means the personal account opened in a player's name following successful registration on the Platform.
• "Balance" means the total real-money funds held in a player's bt11 wallet at any given time, excluding bonus funds.
• "Bonus Funds" means any promotional credits, free spin value, or match bonus amounts credited to an account as part of a bt11 promotional offer.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it or any winnings derived from it can be withdrawn.
• "BDT" means Bangladeshi Taka (৳), the sole currency accepted on the bt11 Platform.
• "Prohibited Jurisdiction" means any country or territory from which access to online gambling services is prohibited under applicable local law.
• "KYC" means Know Your Customer — the identity and age verification process required by bt11 before processing withdrawal requests above specified thresholds.

2 Acceptance of Terms

By accessing the bt11 Platform, registering an account, or placing any bet or wager through the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree to any provision of these Terms and Conditions, you must immediately cease use of the Platform and close your account. Continued use of the Platform following notification of any change to these Terms constitutes acceptance of those changes.

3 Eligibility

To register and maintain an account on bt11, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. bt11 operates a strict 21+ policy with no exceptions. This age threshold applies to all regions and all player types regardless of the applicable local minimum age for gambling.
• You must be a natural person and not a corporation, trust, partnership, or other legal entity.
• You must have full legal capacity to enter into a binding contract under the laws of your jurisdiction of residence.
• You must not be accessing the Platform from a jurisdiction where online gambling is expressly prohibited by applicable law. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before using the Platform.
• You must not be a current employee, contractor, director, officer, or immediate family member of any employee of bt11 or any of its affiliated companies, game providers, or payment processing partners.
• You must not have previously had an account with bt11 that was suspended, terminated, or closed for violation of these Terms.
• You must not be registered on any self-exclusion list administered by bt11 or any other gambling platform at the time of registration.

4 Account Registration

Each player is permitted to hold one (1) registered account on the bt11 Platform. The creation of multiple accounts by a single player — whether using different email addresses, payment methods, device identifiers, or IP addresses — is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all balances.

When registering, you must provide accurate, complete, and up-to-date information including your full legal name, date of birth, residential address, email address, and mobile phone number. bt11 is entitled to rely on the information you provide and accepts no responsibility for losses arising from inaccurate registration details provided by you.

• All registration information must correspond to your true legal identity. The use of aliases, fictitious names, or the identity of another person is strictly prohibited.
• You must notify bt11 promptly of any changes to your registration details by contacting [email protected].
• bt11 reserves the right to refuse account registration to any applicant without providing a reason for such refusal.
• Account registration is subject to identity verification. bt11 may request supporting documentation at any stage of the registration process or thereafter.
• Players registering from mobile devices confirm that the mobile number provided is registered in their own name and is the primary method of contact for account-related communications.

5 Account Security

You are solely and entirely responsible for maintaining the security and confidentiality of your bt11 login credentials, including your username, password, and any two-factor authentication codes associated with your account. bt11 will never contact you to ask for your password through any channel, including email, live chat, SMS, or phone.

• You must choose a strong, unique password for your bt11 account and must not reuse a password from any other service.
• You must not share your login credentials with any third party under any circumstances. Any activity conducted through your account — including bets placed, deposits made, and withdrawals processed — is your responsibility regardless of whether you authorised such activity.
• If you suspect that your account has been accessed without your authorisation, you must contact bt11 support at [email protected] immediately and change your password without delay.
• bt11 reserves the right to suspend or lock an account where suspicious login activity is detected, pending verification by the account holder.
• Enabling two-factor authentication (2FA) on your account is strongly recommended and provides an additional layer of security against unauthorised access.

6 Deposits & Payments

bt11 accepts deposits exclusively in Bangladeshi Taka (BDT, ৳). The following payment methods are currently supported for deposits: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳200. There is no maximum deposit limit by default, though bt11 reserves the right to impose individual limits where required for compliance or responsible gaming purposes.

• All deposit methods must be registered in your own name. Deposits from payment accounts belonging to third parties are strictly prohibited and will result in account suspension and return of funds.
• bt11 does not charge fees on deposits; however, your payment provider may apply their own transaction charges. bt11 is not responsible for any fees levied by third-party payment providers.
• Deposits are credited to your bt11 wallet in real time for mobile money methods (bKash, Nagad, Rocket, Upay). Card deposits may take up to 15 minutes to reflect depending on your issuing bank.
• bt11 reserves the right to request documentation verifying the source of deposited funds at any time, as part of its anti-money laundering obligations. Failure to provide requested documentation may result in temporary account suspension.
• All funds deposited into your bt11 wallet are held in a segregated player funds account and are not commingled with bt11 operational funds.
• bt11 does not accept cryptocurrency, foreign currency, or cash deposits under any circumstances.

7 Withdrawals

Players may request withdrawal of their real-money balance at any time, subject to the following conditions and procedures. The minimum withdrawal amount is ৳500. bt11 targets a withdrawal processing time of 30 minutes for mobile money methods (bKash, Nagad, Rocket, Upay) under standard operating conditions, though processing times may vary.

• Withdrawals will be processed to the same payment method used for the corresponding deposit wherever technically possible. bt11 reserves the right to require alternative withdrawal methods where necessary.
• Before processing a withdrawal request, bt11 may require completion of KYC (Know Your Customer) verification. This typically involves submission of a government-issued photo ID, proof of address, and proof of the payment method used.
• Bonus funds and winnings derived solely from bonus play are subject to wagering requirements before they become withdrawable. The applicable requirements are set out in the specific bonus terms for each offer.
• bt11 reserves the right to delay or withhold withdrawals where there is reasonable suspicion of fraud, bonus abuse, or breach of these Terms, pending investigation.
• Players may not withdraw funds that are the subject of a pending dispute or chargeback claim.
• bt11 will not process withdrawals to third-party accounts, joint accounts, or accounts not registered in the player's verified name.
• Repeated failed withdrawal attempts due to incorrect payment details provided by the player may result in processing delays. bt11 accepts no liability for funds delayed due to inaccurate player-submitted payment information.

8 Bonuses & Promotions

bt11 offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL season, Eid ul-Fitr, Eid ul-Adha, and Pohela Boishakh. All bonuses are subject to the specific terms published at the time the offer is made, in addition to the general bonus terms set out in this section.

• All bonus offers are available to players aged 21 and above who have a fully verified bt11 account in good standing.
• Bonus funds carry a wagering requirement which must be met in full before any associated winnings can be withdrawn. Specific wagering multiples are stated in each individual promotion's terms. Unless stated otherwise, the standard wagering requirement is 30x the bonus amount.
• Bonus offers have defined validity periods. Any unused bonus funds or free spins that remain at the expiry of the validity period will be forfeited without compensation.
• Certain games may contribute differently to wagering requirements. Typically, live casino games contribute at a reduced rate compared to slots. Full contribution tables are published on the relevant promotion page.
• bt11 reserves the right to modify, suspend, or withdraw any bonus offer at any time and without prior notice. Players who have already claimed a bonus and are actively meeting its wagering requirements will not be adversely affected by such changes.
• Bonus abuse — including but not limited to the creation of multiple accounts to claim a bonus multiple times, systematic exploitation of free bet offers, or collusion with other players to meet wagering requirements — will result in immediate account termination and forfeiture of all bonus funds and associated winnings.
• A maximum single bet restriction of ৳500 applies when playing with active bonus funds, unless specifically stated otherwise in the promotion terms. Bets placed above this limit while a bonus is active may be voided.

9 Game Rules & Fairness

All casino games available on bt11 are supplied by third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own specific rules, which are accessible within the game interface. Players are strongly advised to review the rules of any game before wagering real money.

• All random number generators (RNGs) used in bt11 games have been independently tested and certified for fairness by accredited testing laboratories. bt11 does not modify game outcomes or RNG parameters in any way.
• Return-to-player (RTP) percentages for all slot games are as stated by the respective game provider. These percentages are theoretical long-term averages and do not guarantee specific outcomes in any individual session.
• In the event of a technical fault, disconnection, or system error during gameplay, bt11 will endeavour to resolve disputes on the basis of the game log data retained in its servers. In cases where game logs are incomplete or unavailable, bt11 reserves the right to void affected bets and return the original stake to the player's account.
• Live dealer game results are final once the round has closed. No claims can be raised regarding live dealer outcomes on the basis of a player's misreading of the game interface.
• bt11 reserves the right to void or withhold payment on any bet where there is evidence that the game outcome was manipulated, exploited, or achieved through means other than legitimate gameplay.

10 Sportsbook & Betting Rules

bt11 operates a cricket-focused sportsbook covering BPL, IPL, T20 World Cup, Bangladesh Tigers international fixtures, and a selection of football, kabaddi, and hockey events. All sports betting activity on the Platform is subject to the general Terms herein and to the following specific sportsbook rules.

• All bets are final once confirmed. A bet confirmation screen and reference number will be displayed upon successful placement. Players are responsible for verifying bet details prior to confirming any wager.
• Odds displayed on the Platform at the time of bet placement are the odds at which the bet is accepted, unless the bet is placed in a price-change scenario where the player has pre-selected acceptance of any odds.
• In-play (live) bets are subject to the odds available at the precise moment the bet is received and confirmed by bt11 servers. Network latency between the player's device and bt11 servers means that the displayed odds may differ from the confirmed odds in rare cases.
• bt11 reserves the right to suspend betting markets at any time, including but not limited to situations where an event outcome has become apparent, where market integrity concerns are identified, or where unusual betting patterns are detected.
• In the event that a sporting event is postponed, abandoned, or cancelled, bt11 will apply the voiding and settlement rules appropriate to the specific market. Pre-match bets on a match that is later abandoned without a result being possible will typically be voided and stakes returned, unless the market rules state otherwise.
• bt11 reserves the right to limit the stake, or refuse a bet from, any player on any market without prior notice or explanation.
• Matched betting, arbitrage betting, and syndicated betting strategies that exploit pricing inefficiencies are prohibited. Accounts identified as engaging in systematic arbitrage activity may have winnings from such bets voided and may be subject to stake restrictions or account closure.

11 Prohibited Conduct

The following activities are strictly prohibited on the bt11 Platform and will result in immediate account suspension, termination, forfeiture of balances, and where appropriate, referral to law enforcement authorities:

• Registering more than one account on the Platform, whether personally or through a proxy or nominee.
• Providing false, misleading, or incomplete registration information, including false date of birth or identity documents.
• Using any automated software, bot, script, or artificial intelligence tool to place bets, play games, or otherwise interact with the Platform in a non-human manner.
• Colluding with other players to influence the outcome of any game, event, or market offered on the Platform.
• Engaging in any form of money laundering, including depositing and withdrawing funds without genuine gaming activity.
• Exploiting software bugs, errors, or vulnerabilities in the Platform for financial gain. Any such bugs or errors must be reported immediately to [email protected]. Any winnings derived from known software errors may be voided.
• Engaging in chargebacks or payment reversals while retaining associated winnings from the deposited funds.
• Attempting to access accounts belonging to other players, or attempting to interfere with the normal operation of the Platform.
• Reproducing, distributing, or commercially exploiting any content from the bt11 Platform without written authorisation from bt11.
• Using the Platform for any purpose that violates applicable laws or regulations in the player's jurisdiction of residence.

12 Responsible Gaming

bt11 takes its responsible gaming obligations seriously and is committed to providing all players with the tools and information they need to maintain control over their gambling activity. Gambling is intended to be an enjoyable leisure activity and should never be used as a means to generate income or to recover financial losses.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits via their account settings. Limits take effect immediately upon activation and cannot be increased until a 24-hour cooling-off period has elapsed.
• Loss Limits: Players may configure a maximum loss threshold over any defined period. Once the limit is reached, further betting activity is suspended for the remainder of the period.
• Session Time Reminders: Players may set a timer that generates an on-screen notification after a defined period of continuous gambling activity.
• Self-Exclusion: Players who wish to take a break from gambling may initiate a self-exclusion period of 30 days, 3 months, 6 months, or permanently. Self-exclusion takes effect within one hour of the request being made and cannot be reversed during the exclusion period.
• Reality Check: bt11 provides a session reality-check feature that displays the duration of a player's current session and net win/loss position at configurable intervals.

If you are concerned that your gambling behaviour may be harmful, we encourage you to visit our Responsible Gaming page or contact our support team at [email protected]. All responsible gaming requests are handled with complete confidentiality.

13 Intellectual Property

All content on the bt11 Platform — including but not limited to the bt11 brand name, logo, graphic design, game interfaces, software, text, images, audio-visual elements, and structural layout — is the exclusive intellectual property of bt11 or its third-party licensors and is protected by applicable intellectual property laws.

• No content from the bt11 Platform may be copied, reproduced, distributed, published, transmitted, modified, displayed, licensed, or sold without prior written consent from bt11.
• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming purposes, subject to compliance with these Terms.
• Game content — including game mechanics, visual assets, and sound design — remains the intellectual property of the respective game provider (e.g., Evolution Gaming, Pragmatic Play, Spribe, NetEnt) and is subject to those providers' own licensing terms.
• Any feedback, suggestions, or improvement ideas submitted to bt11 may be used by bt11 freely without compensation to the submitting party.

14 Limitation of Liability

To the fullest extent permitted by applicable law, bt11 excludes all liability for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings arising from gameplay outcomes or sportsbook results.
• Temporary unavailability of the Platform due to maintenance, technical fault, cyber attack, or any other cause beyond bt11's reasonable control.
• Errors in odds, game results, or payment amounts that were caused by a technical malfunction and have been identified and corrected by bt11.
• Loss or damage to your device, data, or software arising from downloading or using the bt11 Platform.
• Actions taken by bt11 in good faith pursuant to these Terms, including account suspension, termination, or withholding of funds pending investigation.

In all cases where bt11's liability cannot be excluded entirely under applicable law, bt11's total aggregate liability to any player shall not exceed the greater of: (a) the total real-money deposits made by that player in the 30 days prior to the event giving rise to the claim; or (b) ৳5,000.

15 Account Termination

bt11 reserves the right to suspend, restrict, or permanently terminate any player account at any time, with or without prior notice, where bt11 reasonably determines that any of the following circumstances apply:

• The player has breached any provision of these Terms and Conditions, the Privacy Policy, or the Responsible Gaming Policy.
• The player has provided false, misleading, or unverifiable registration information.
• The player has engaged in fraudulent, deceptive, or criminal conduct in connection with their use of the Platform.
• The player has initiated a chargeback or payment dispute with their payment provider in respect of a deposit made to bt11.
• bt11 is required to do so by a court order, regulatory instruction, or applicable law.
• The player has self-excluded and bt11 becomes aware of an attempt to re-register during the exclusion period.
• The account has been inactive for a continuous period of 12 months or more.

Upon termination of an account for cause, bt11 reserves the right to forfeit any bonus funds and associated winnings in the account. Real-money balances will be returned to the player via the original deposit method, net of any amounts legitimately owed to bt11, following completion of any necessary investigation. Where an account is terminated due to suspected fraud or money laundering, bt11 may be required by law to freeze funds pending resolution of the matter with relevant authorities.

Players who wish to voluntarily close their account may do so at any time by contacting [email protected]. Voluntary closure requests will be processed within 5 working days. Any real-money balance remaining at the time of voluntary closure will be returned to the player after KYC verification is completed.

16 Amendments to These Terms

bt11 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — such as modifications to withdrawal conditions, bonus terms, or eligibility requirements — bt11 will endeavour to notify registered players via email or on-Platform notification at least 7 days before the changes take effect.

For minor or administrative amendments — such as corrections to typographical errors, clarifications of existing provisions, or updates to contact details — bt11 may update the Terms immediately without prior individual notification. The effective date displayed at the top of this page will be updated to reflect the date of the most recent amendment.

Your continued use of the bt11 Platform after any amendment takes effect constitutes your full and binding acceptance of the revised Terms. If you do not accept an amendment, you must stop using the Platform and request account closure before the amendment's effective date.

17 Governing Law & Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), shall be governed by and construed in accordance with applicable law. bt11 operates as an online platform and makes no representation that the services offered are appropriate or legal in any specific jurisdiction outside of those it actively serves.

In the event of a dispute between you and bt11 arising from your use of the Platform, we encourage you to contact our support team in the first instance at [email protected]. bt11's customer support team will endeavour to resolve all disputes promptly and fairly, typically within 10 working days of the initial complaint being lodged.

Where a dispute cannot be resolved through bt11's internal complaints procedure, the matter may be escalated to bt11's designated dispute resolution process. Details of the applicable escalation procedure will be provided to the player in writing upon formal escalation of a complaint.

• All complaints must be submitted in writing to [email protected] with the subject line "Formal Complaint — [Account Username]".
• Complaints must include the player's full name, registered email address, account username, a clear description of the issue, the date on which the issue occurred, and any supporting evidence (such as screenshots or transaction references).
• bt11 will acknowledge receipt of all formal complaints within 2 working days and will provide a substantive response within 10 working days of receipt.
• bt11's game log records shall be the primary evidence in the resolution of any dispute concerning game outcomes. In all cases where game log data and player recollection conflict, the game log data shall prevail.

18 Contact Us

If you have any questions about these Terms and Conditions, need assistance with your account, or wish to raise a complaint or responsible gaming concern, please contact the bt11 support team using the details below. All communications are handled in English.

• Email Support: [email protected] (plain text — not a clickable link)
• Response Time: General enquiries are typically answered within 24 hours. Formal complaints receive an acknowledgement within 2 working days.
• Operating Hours: bt11 customer support operates 24 hours a day, 7 days a week, including Eid holidays and public holidays in Bangladesh.
• Language: All support communications are conducted in English.
• Time Zone: All response time commitments are measured in Bangladesh Standard Time (BST, UTC+6).